Start with Curiosity: A New Framework for Family Business Succession Planning

How to navigate business transitions and family business succession without damaging the relationships that matter most.

Last year, I had the privilege of meeting Dr. Max Ziegenhagen, a psychologist who has spent years studying human connection. He shared a simple yet powerful model that completely shifted how I think about communication—especially in business succession planning. I call it the Three C’s of Communication, and it’s become a game-changer for the families I work with.